Standard stock orders placed online carry from date of delivery of your order a 22 day no quibble refund policy as well as a 60 day exchange option (Finest Sheepskins and Toscanas have a 30 day exchange option). Refunds are applied within approximately 1 to 5 working days of processing the return item.
Christmas Gifts have an extended returns period for refund until Monday 15th January 2024, please ensure the garments with tags intact/untampered and in the original condition are posted at the post office before or by Thursday 11th January or Friday 12th January 2024 to arrive back at the returns address by Monday 15th January 2024.
All we ask is that the garments are returned unused, undamaged and with tags fully intact and in a saleable condition as new. Please note that the tags do not impede trying on the garment nor gifting it to another person. Removal of, or tampering with the tags will invalidate the refund and exchange policy.
Once you receive delivery of your garment order and have had a chance to try it on you will know fairly quickly if the fit is okay and whether it is what you are after. We are keen to identify sooner rather than later all returns as this helps with warehouse stock management and enables us to deliver more competitive prices for high quality garments to our customers.
To enable prompt allocation of refunds and exchanges please ensure that the item is returned to the warehouse returns address as detailed on the electronic dispatch note e-mailed. You can telephone or e-mail us to confirm the warehouse returns address for your order should you misplace the dispatch note.
Further details on returns and refunds are provided within the terms and conditions page : https://www.ukleatherjackets.co.uk/terms-and-conditions-faqs
Exchanges for the 'Finest' Toscana and 'Finest' Lambskin and Sheepskin ranges will have an exchange period of 30 days as we require customers to notify us as soon as possible if they require a different size or style, this is to enable us to manage stock levels since these garments are particularly expensive to produce.
Returns labels for UK returns points can be provided upon request for garments, we will help to check the sizing of the garment ordered first and prior to dispatch, we offer this service for additional peace of mind in case a different size is required. Offer applies on new orders and where the customer has responded in full to the sizing questionnaire sent after placing their order online to enable us to carry out a quick and complete sizing check. We are very conscious of our carbon footprint and in addition we use reputable and registered courier delivery companies and therefore we are keen to try and get the customer the most appropriate size in the style ordered first time where possible. Please note the Channel Islands are excluded since the delivery companies charge an enhanced supplement fee due to the distance by air to reach their location.
We tend to in the vast majority of cases get the customer the corresponding size first time. However for those that require an exchange we can book a subsidised returns labels for England, Scotland and Wales and Northern Ireland starting from £6.99 for a tracked and insured returns for a basic leather biker / bomber jacket depending on the weight and value of the garment, or alternatively the customer can use their own preferred method of delivery service for their return, however we woudl recommend using an insured service as we cannot take responsibility if the item does not reach us intact.
To request a subsidised returns label please e-mail us with your order number, name and address or simply reply to the electronic dispatch note e-mailed with your parcel tracking details and a subsidised returns label will be emailed directly to you with instructions. The returns label we can offer is a UK only Parcelforce service that operates from Post Offices in the main and these are at a part subsidised rate in accordance with value and weight of the item.
A returns label at a subsidised rate to be confirmed upon request for standard orders. Please note the Channel Islands and Isle of Man are not covered by the returns courier service we use, in addition if areas of service for returns labels changes we will update you accordingly at the time. Weight restrictions may apply to remote and island post code areas.
You wiill receive a dispatch note and this will detail the actual warehouse returns address and returns instructions, please note that our admin office at Malvern in Worcestershire is not a warehouse storage location. If you loose your dispatch note with the returns instructions please simply e-mail us with your order number and, or your name and address and we will confirm the returns address and details. You can also telephone us to request this information at any time.
Tel: 01299 382382