In addition to our terms and conditions, garment orders that are Christmas presents can take advantage of an extended refund period up till the 11th January 2022, please note that we also offer a 60 day exchange policy (please see exchanges) . At the time of ordering please indicate on the checkout page within the 'Special Instructions' box that the item is an 'Xmas gift' , or reply to your e-mail order confirmation stating 'Xmas gift', or e-mail us directly at email@example.com quoting your order number or order name. The Post Office offers a next working day guaranteed delivery service so as long as you post back the garment unworn, with tags intact and in a saleable condition by the 11th January 2022, you will receive a refund. Items returned after the 11th January 2022 will be eligible for an exchange or credit voucher.
In accordance with the shipping notification e-mail, please follow the returns instructions and also e-mail us to let us know you are returning the garment ordered and whether you require an exchange or refund. You can e-mail us at any time to request a re-send of the returns instructions, please ensure you quote your full name and address as per your order if you don't have your order number. Our e-mail address is firstname.lastname@example.org .
In addition to the extended Christmas refund period, we offer a 60 day exchange policy across the range with the exclusion of the 'Finest Sheepskin' and 'Finest Toscana' ranges which are covered by a 30 day exchange policy.
Please note that courier collections range between 12pm - 2pm / 2.30pm each day, we would recommend placing orders the night before or by 11am or before 12 noon at the latest to have a chance of being dispatched Monday to Friday. We will be closed from 6pm on Thursday 23rd December as this is the last shipping day for delivery on Christmas Eve the 24th December using the 'Next Working Day' delivery, please note there are no courier collections on the 24th December nor on the 31st December. We will be processing orders, returns and exchanges from Wednesday 29th December, Thursday 30th December and Friday 31st December and then again from Monday 4th January. Please e-mail us for any queries to: email@example.com and please ensure you quote your order number and the order name and address. Warehouse returns address will be detailed on the electronic shipping note that is e-mailed or you can e-mail us and request returns details and instructions. Normal working hours resume on Tuesday 4th January 2021.