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Christmas Returns

CHRISTMAS GIFTS and RETURNS

In addition to our terms and conditions, garment orders that are Christmas presents can take advantage of an extended refundperiod until the Monday 13th January 2025, please note that we also offer a 60 day exchange policy (please see exchanges section here below). At the time of ordering please indicate on the checkout page within the 'Special Instructions' box that the item is an 'Xmas gift' , or reply to your e-mail order confirmation stating 'Xmas gift', or e-mail us directly at xmasgifts@ukleatherjackets.co.uk quoting your order number or order name. The Post Office offers a next working day guaranteed delivery service so as long as you post back the garment unworn, with tags intact and in a saleable condition by Friday 10th January so that it arrives by Monday 13th January 2025 will receive a refund. Items returned after  Monday 13th January 2025 or after will be eligible for an exchange or credit voucher.

In accordance with the shipping notification e-mail, please follow the returns instructions and also e-mail us to let us know you are returning the garment ordered and whether you require an exchange or refund. You can e-mail us at any time to request a re-send of the returns instructions, please ensure you quote your full name and address as per your order if you don't have your order number. Our e-mail address is info@ukleatherjackets.co.uk .
 

EXCHANGES

In addition to the extended Christmas refund period, we offer a 60 day exchange policy across the range with the exclusion of the 'Finest Sheepskin' and 'Finest Toscana' ranges which are covered by a 30 day exchange policy.
 

CHRISTMAS OPENING HOURS

Please note that courier collections range between 12pm - 2pm each day, we would recommend placing orders the night before or by 11am to have a chance of being dispatched Monday to Friday. The last order day for Christmas Delivery is Friday 20 December  and orders should be placed by10am using Next Working Day Delivery options,  orders placed after this time will not be guaranteed for Christmas delivery. We will be closed from 4pm on Monday 23rd December.

Please note there are no courier collections on the 24th December nor on the 31st December. We will be processing orders, returns and exchanges from Monday 30th December and Tuesday 31st December and then again from  Thursday 2nd January. Please e-mail us for any queries to: info@ukleatherjackets.co.uk and please ensure you quote your order number and the order name and address. Warehouse returns address will be detailed on the electronic shipping note that is e-mailed or you can e-mail us and request returns details and instructions. Normal working hours resume on Thursday 2nd January 2025.