In addition to our terms and conditions, garment orders that are Christmas presents can take advantage of an extended refund period until the Monday 15th January 2024, please note that we also offer a 60 day exchange policy (please see exchanges) . At the time of ordering please indicate on the checkout page within the 'Special Instructions' box that the item is an 'Xmas gift' , or reply to your e-mail order confirmation stating 'Xmas gift', or e-mail us directly at email@example.com quoting your order number or order name. The Post Office offers a next working day guaranteed delivery service so as long as you post back the garment unworn, with tags intact and in a saleable condition by Thursday 11th January or Friday 12th January 2024 so that it arrives by Monday 15th January 2024 you will receive a refund. Items returned after the 15th January 2024 will be eligible for an exchange or credit voucher.
In accordance with the shipping notification e-mail, please follow the returns instructions and also e-mail us to let us know you are returning the garment ordered and whether you require an exchange or refund. You can e-mail us at any time to request a re-send of the returns instructions, please ensure you quote your full name and address as per your order if you don't have your order number. Our e-mail address is firstname.lastname@example.org .
In addition to the extended Christmas refund period, we offer a 60 day exchange policy across the range with the exclusion of the 'Finest Sheepskin' and 'Finest Toscana' ranges which are covered by a 30 day exchange policy.
Please note that courier collections range between 12pm - 2pm / 2.30pm each day, we would recommend placing orders the night before or by 11am or before 12 noon at the latest to have a chance of being dispatched Monday to Friday. We will be closed from 6pm on Thursday 21st December as this is the last shipping day for delivery on Friday 22nd December using the 'Next Working Day' delivery, please note there are no courier collections on the 23rd December nor on the 31st December. We will be processing orders, returns and exchanges from Wednesday 27th December, Thursday 28th December and Friday 29th December and then again from Tuesday 2nd January. Please e-mail us for any queries to: email@example.com and please ensure you quote your order number and the order name and address. Warehouse returns address will be detailed on the electronic shipping note that is e-mailed or you can e-mail us and request returns details and instructions. Normal working hours resume on Tuesday 3rd January 2023.